It would be easier for them if the functionality on the physical phone worked properly.Īny help would be appreciated, thank you. One work around is getting the receptionists to temporarily add another extension to the call queue but I'm just not sure if they are up to that. I can't find any call queue settings that should affect the phone's forwarding process but I can't think of anything else that is different. A host has control over the options for their scheduled meetings, except for settings that an administrator has locked for all users in the account or for all members of a specific group. The only difference I can think of, is both of these reception phones are members of their own call queues. Zoom Meeting Features Creating and Scheduling Meetings Scheduling meetings Last Updated: AugZoom offers multiple methods to schedule a meeting. There is no notification on either phone of a call and neither phone will ring. The receptionists are used to accessing features from a physical phone and seem to be hesitant to use the zoom portal settings.įrom a simple extension desk phone, I can use a soft key button to forward calls to another extension and any calls are forwarded fine regardless if it's an internal or external incoming phone call.īut if we try to replicate the same process on either of the receptionists phone, the phone calls are not getting forwarded.
We are mostly using Poly vvx250 phones, but we have 2 receptionists that use vvx450s (pretty much the same thing). I am a new Zoom phone admin and we seem to be having some troubles with call forwarding.
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